Welcome to NUUDE (“we”, “us”, “our”). We are an e-commerce store specialising in the sale of lingerie products.

These Terms of Service (“Terms”) govern your use of our website located at www.nuude.co.za (the “Website”) and any purchases made through it.

By accessing or using our Website, you agree to be bound by these Terms.

Eligibility

To use this Website and make purchases, you must be at least 18 years old or have permission from a parent or legal guardian.

By using this Website, you confirm that you meet these requirements.

Products

All products offered on our Website are subject to availability. We reserve the right to limit quantities or discontinue any products at any time without prior notice.

We make every effort to display our products as accurately as possible. However, we cannot guarantee that your device’s display of colours or images will be accurate.

Product Information

We recommend that you carefully review product images, descriptions, features, fabric, size guides, and care instructions before making a purchase.

We will not be responsible for issues arising from incorrect size selection, dissatisfaction with fit or style, change of mind, or failure to follow care instructions.

Nothing in this clause limits any rights you may have under the Consumer Protection Act 68 of 2008 in relation to defective goods.

Pricing

All prices are listed in South African Rand (ZAR) and are inclusive of VAT.

We reserve the right to change prices at any time without prior notice.

Payments

We accept the following payment methods:

• Credit/Debit Cards (e.g. Visa, Mastercard)

All payments are securely processed via third-party payment processors. We do not store or have access to your card details.

Please refer to our Privacy Policy for more information on how your personal data is handled.

Orders And Acceptance

Placing an order on our Website constitutes an offer to purchase.

Once an order has been placed, you will receive a confirmation email including your order number and details of your purchase. This email does not constitute acceptance of your order.

A contract of sale will only come into existence once the goods have been dispatched.

We reserve the right to refuse or cancel any order prior to dispatch.

Order Changes And Cancellations

Orders may only be changed or cancelled before they have been processed for fulfilment.

Once an order has been processed for fulfilment, it can no longer be changed or cancelled and will instead be subject to our Returns Policy.

Nothing in this clause affects any rights you may have under the Consumer Protection Act 68 of 2008, including your rights in relation to defective, damaged, or incorrect items.

Shipping And Delivery

Shipping and delivery of products are governed by our Shipping Policy, which forms part of these Terms of Service and is incorporated herein by reference.

By placing an order through our Website, you agree to the terms and conditions set out in our Shipping Policy.

For more information, please refer to our Shipping Policy.

Returns And Exchanges

Returns and exchanges are governed by our Returns Policy, which forms part of these Terms of Service and is incorporated herein by reference.

By placing an order through our Website, you agree to the terms and conditions set out in our Returns Policy.

For more information, please refer to our Returns Policy.

Defective, Damaged Or Incorrect Items

In the event that you receive a defective, damaged, or incorrect item, you may be entitled to a replacement or refund in accordance with the Consumer Protection Act 68 of 2008.

The process to follow in such circumstances is set out in our Returns Policy, which forms part of these Terms of Service and is incorporated herein by reference.

For more information, please refer to our Returns Policy.

Website Errors And Inaccuracies

While we make every effort to ensure that information on our Website is accurate and up to date, errors, inaccuracies, or omissions may occasionally occur, including in relation to product descriptions, pricing, promotions, shipping costs, transit times, stock availability, or other information.

We reserve the right to correct any such errors, inaccuracies, or omissions and to update or change information at any time without prior notice.

Where such an error affects an order you have placed, we reserve the right to cancel or refuse the order. If payment has already been processed, you will be notified and a full refund will be issued to your original payment method within 7 business days.

Website Availability

We do not guarantee that the Website will be uninterrupted, secure, error-free, or free from viruses or harmful components.

We reserve the right to suspend, withdraw, discontinue, or modify all or any part of the Website at any time without notice for operational, maintenance, security, or other business reasons.

We shall not be liable if, for any reason, the Website is unavailable at any time or for any period.

Third-Party Services And Links

Our Website may contain links to third-party websites or services, including payment processors, courier services, or social media platforms.

These third-party services are not owned or controlled by us, and we are not responsible for their content, policies, or practices.

Your use of any third-party websites or services is at your own risk, and we encourage you to review their applicable terms and privacy policies.

Limitation Of Liability

We will not be responsible for any indirect, incidental, special, or consequential damages arising from or in connection with your use of our Website or the purchase of our products.

Our total liability for any claim relating to a product or your use of our Website is limited to the amount you paid for that product.

Nothing in these Terms limits or excludes:

• Your rights under the Consumer Protection Act 68 of 2008
• Liability for death or personal injury caused by our negligence
• Liability for gross negligence, fraud, or any other liability that cannot legally be limited or excluded
  
  

Privacy And Data Protection

We are committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013.

Your use of the Website is also governed by our Privacy Policy, which forms part of these Terms of Service and is incorporated herein by reference.

By using this Website, you consent to the collection, processing, and storage of your personal information as described in our Privacy Policy.

For full details on how we collect, use, and protect your information, please refer to our Privacy Policy.

Intellectual Property

All content on this Website, including but not limited to text, images, graphics, logos, audio, video, and any other material, is the property of NUUDE and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, display, or otherwise use any content from this Website without our prior written consent.

Governing Law And Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa.

Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the South African courts.

Changes To Terms

We reserve the right to update, modify, or replace these Terms at any time.

Any changes will be effective once posted on this page, and the updated version will be indicated by a revised “Last Updated” date.

Where appropriate, we may notify you of significant changes.

Your continued use of the Website after any such changes constitutes your acceptance of the revised Terms.

We encourage you to review these Terms of Service periodically to stay informed.

Contact Us

If you have any questions about these Terms of Service, please contact us at hello@nuude.co.za.

Last Updated: 01 August 2026