Shipping Policy

Overview

We ship within South Africa only. Shipping takes place from Monday to Friday between 08:00AM and 17:00PM, excluding public holidays.

Shipping & Delivery

Shipping costs are calculated and displayed at checkout before payment is completed.

Please note: Delivery times are estimates provided by our courier and may vary depending on your location or other unforeseen courier delays.

Free Shipping

Get FREE standard shipping automatically applied to your cart when you spend R1000 or more.

Order Processing

Orders are processed and dispatched within 1–2 business days of being placed.

Once your order has been placed, you will receive an order confirmation email containing your order number and a summary of your purchase.

Tracking Your Order

All orders are delivered through our trusted courier partner, The Courier Guy.

Once your order has been collected by the courier, you will receive a shipping confirmation email confirming that your order has been collected, along with your estimated delivery date and tracking information.

The tracking information includes your tracking number and a “Track My Parcel” button, allowing you to follow your order’s journey.

As your parcel moves through the delivery process, you will receive tracking updates via email and WhatsApp. These updates may include:

  • Collected
  • In transit
  • Out for delivery
  • Delivered

When your parcel is out for delivery, you may also receive a WhatsApp notification directly from The Courier Guy.

Failed Deliveries

Please ensure that your delivery address is correct, complete, accurate, and valid when placing your order.

Please also ensure that you or someone on your behalf is available to receive your parcel when delivery is attempted.

We cannot be held responsible for unsuccessful deliveries resulting from an incorrect address provided by the customer or if no one is available to receive the parcel.

If a delivery attempt is unsuccessful, the courier may attempt redelivery on the following business day and/or contact you by telephone or email to arrange a further delivery attempt.

If delivery remains unsuccessful after multiple attempts, the parcel will be returned to our office.

Once the parcel has been returned to our office, you may choose to either receive a refund for your order less any applicable courier fees, or arrange for redelivery and pay an additional shipping fee.

Risk And Responsibility

Risk in the goods passes to you once your parcel has been successfully delivered to the delivery address provided at checkout. From this point onwards, we are not responsible for any loss, theft, or damage to the goods.

Contact Us

If you have any questions about this Shipping Policy, please contact us at hello@nuude.co.za.

Last Updated: 01 August 2026